Frequently Asked Questions
We value transparency and want you to feel as confident in our services as we do, which is why we've compiled a list answering some of the questions we most frequently hear from clients. Use the menu above to search for any questions you may have.
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General Questions
Why choose Inner Bloom Psychology Services?
We may be biased, but we believe that Inner Bloom is special for a number of reasons. Not only are all of our services and products developed, created and delivered by a registered psychologist; we are dedicated to building a range of accessible, relatable, evidence-based services that we are completely and utterly passionate about. We firmly believe that being trauma informed, culturally sensitive and neurodiverse affirming should be a bare minimum requirement in psychological care, which is why all our services and products are grounded in these approaches. Additionally, because everything that we offer is personally created by us, you can rest assured that you will always receive thoughtfully designed content, curated to support your personal growth. Our services are grounded in highly researched evidence-based practices, and guided by both professional and personal lived experience; combined, this allows us to deliver services that are both highly clinical and deeply human. It’s our mission to deliver services that are as relatable and approachable as they are supportive, because even though personal growth can be heavy, we’re here to help make it lighter. When you choose Inner Bloom, you’re choosing friendly, passionate, dedicated, professional and empathetic services that have been personally designed, created, and delivered by Angela. When you choose us, you’re not only investing in your personal growth, you’re supporting a small business who truly cares about supporting you.
What kinds of things do you help with?
We only offer services in areas of practice that we are passionate about to ensure that the service you receive will always meet the same standard of dedication, quality and care that you deserve. As all of our services are personally designed and delivered by a neurodivergent psychologist, we also tap into our neurodivergent super powers by focusing on the areas of practice we love the most (IYKYK). Our most passionate areas of practice include: •Working with all ages from children to adults, although we do take a particular interest in supporting children, teens, young adults and their families; •Working with neurodivergence to educate, build awareness, understanding and acceptance, and assist individuals and their support systems in developing skills and strategies to help them thrive; •Supporting emotion-related challenges, including anxiety, stress, depression, anger, and any other emotion. We’re passionate about helping you learn to identify, accept, sit with and regulate your emotions in ways that work for you, and support your wellbeing; •Tackling burnout of all varieties, including but not limited to occupational or educational burnout, Autistic burnout, ADHD burnout and AuDHD burnout. We’re here to help individuals identify, prevent, manage and recover from burnout; •Providing support, clarity, and stability while assisting you in navigating the challenges associated with change and life transitions; •Educating and empowering individuals to better understand what healthy and unhealthy relationships look like, so that they can build healthy and meaningful connections; •Helping those who have experienced trauma and abuse to find themselves again, and empowering them to live a life that is peaceful, liberating, and meaningful; •Providing education and helping you to build the skills to communicate assertively, advocate for yourself and others, and set boundaries with confidence and without guilt; •Assisting like-minded community members to find each other and form connections. This is why we offer our social groups – we love bringing people together; •Education, education, education!! We’re deeply passionate about helping individuals and communities to learn, so that they can understand, empathise, accept and support not only themselves but others around them. We’re particularly invested in educating communities about neurodivergence, trauma, and general mental health, and we’re committed to normalising, advocating, and promoting acceptance and support.
What is trauma informed care?
Trauma informed care is a model of care that goes beyond simply understanding trauma. It’s the use of flexible, tailored, person-centred approaches to create a safe and supportive environment to facilitate healing. It ensures that no further harm is caused, and recognises not only the widespread impacts of trauma, but also the unique ways in which trauma can impact individuals. Safety, autonomy and empowerment are at the core of trauma informed care, and the practitioner’s primary role is to maintain these principals at all times. Trauma informed practitioners are professionally trained and specialise in delivering services that align with the six guiding principals of trauma informed care, and have the ability to adapt services to suit the unique needs of individual clients, even in group settings.
What is neurodiverse affirming care?
Neurodiverse affirming care is centred around the recognition that neurodivergent brain types are natural variations of human brain types; not mental disorders that require “fixing”. Neurodiverse affirming care focuses on understanding, accepting and supporting the unique needs of each individual by creating environments that remove shame, celebrate individuality, and encourage autonomy. Practitioners recognise the history and stigma surrounding neurodivergence, and aim to combat this through education, advocacy, and empowerment of neurodivergent people and communities. Practitioners are professionally trained and specialised in delivering services that align with the guiding principals of neuro-affirming care. They hold the ability to deliver collaborative, flexible and supportive services that cater to the unique needs of individuals, and create environments that allow for safe unmasking and empower autonomy.
What is culturally sensitive care?
Culturally sensitive care goes beyond having a level of awareness and knowledge regarding various cultures and their practices. It’s a person-centred approach that leads with curiosity, acceptance, respect, trust, and empowerment of autonomy. No one can be an expert on all cultures, and it would be ignorant to assume that you know all there is to know about any culture, what it means to an individual, and how to respect their cultural practices. That is why culturally sensitive care is collaborative; involving open conversations to increase understanding, developing mutually agreeable strategies and plans relating to an individual’s care, navigating barriers and challenges together, embracing and utilising strengths, and assisting in establishing a reliable support network. Practitioners are professionally trained to not only be aware of the role that culture hold for an individual and how to adapt sessions to be sensitive to those impacts; they are also trained to identify their own cultural beliefs and biases, be aware of their privileges and power-imbalances and how those impact their clients, how to engage in critical self-reflection, and how to maintain professional and ethical regardless of any differences in cultural beliefs.
Where are you located?
Our office is located in Suite 2 of the QSuites building, at 122 William Street, Rockhampton City QLD 4700. If you’re looking for us from the street, just look for the big green doors! We’re across the road from Rosenbergs Motorcycles (the Harley Davidson shop), and two doors up from Jolt Café and Bakery on William Street!
Are your in-person, social or peer support groups held at your office?
Unfortunately, our office isn’t large enough to host groups; so instead, we choose various locations throughout the Rockhampton community to host our in-person groups. Although, we personally think that using different locations enhances the experience of our groups, since it allows more room for flexibility and creativity! We can select our locations depending on the style of group we’re providing, so that the environment can better suit the group members, the content, and any activities planned.
I can't find a phone number to contact you. Do you have one?
At the current point in time, we don’t have a phone number that you can contact. We have looked into options, but unfortunately at this point in time the financial investment required to have a dedicated business phone number outweighs the number of phone calls we anticipate to receive. However, we can make outgoing calls (this will come up as being from an unknown number/no caller ID to keep our personal phone number private), and can also facilitate internet-based audio calls via Zoom, Facebook Messenger and Instagram messages. If there is a higher demand for people to make incoming calls to us in the future, we will absolutely look at investing in a dedicated business phone line. But for now, you’re welcome to email us directly at hello@innerbloompsychservices.com.au or submit the form on the Contact Us page on our website to get in touch, and we can arrange a time to schedule a phone call if required.
How can I make a complaint or give feedback?
We always welcome feedback of any kind so that we can learn, grow, and continue to deliver an exceptional standard of services. If you are unhappy with any aspect of our services, products, or care, we would love to have the opportunity to listen to your concerns, and work with you to seek resolution. You’re welcome to email us directly at hello@innerbloompsychservices.com.au, or submit the form on our Contact Us. If for any reason you are unhappy with the way we have handled your complaint or feedback, or if you hold concerns about our professional conduct, this can also be raised with the Psychology Board of Australia (AHPRA) or the Office of the Health Ombudsman (QLD). Contact details for both parties can be accessed in the Terms and Conditions page on this website, under “Concerns and complaints”.
Services & Bookings
How do I know if your services are the right fit for me?
We want you to feel confident booking our services. We aim to provide as much information as possible in the description of each service, to give you a clear idea of what topics will be covered, our goals for the service, and what we anticipate you will get out of it. However, if you’re still feeling unsure, we’re happy to arrange a complimentary 10minute discovery call for all of our group services (i.e. in-person, online, and peer and social groups), where we can chat with you directly and discuss the group in more detail. If you’re unsure whether one of our online courses or resources may be a good fit for you, you’re always more than welcome to send us an email at hello@innerbloompsychservices.com.au, or submit a form on our Contact Us page with any questions you may have. Even though we do everything we can to deliver the best services possible, unfortunately, we can never guarantee any outcomes, and we cannot guarantee that our services or products will meet every person’s needs and expectations. While we are happy to guide and assist where we can, ultimately, it is your own responsibility to determine whether our services will be the best fit you – since you are the expert on you and your needs!
Can I attend an intake session before attending a group service?
If there is important background information that we may need to be aware of, or if you have more complex needs to be met throughout a group service, you are more than welcome to attend a one-on-one intake session prior to attending the group. This can be attended in our Rockhampton office or via Telehealth. Intake sessions are not a requirement, and are completely up to the discretion of yourself and the psychologist. In some instances, we may suggest an intake session prior to a group service if we identify that there may be more complex needs that require support. This is so that we can better discuss your needs with you individually, and come up with a collaborative plan around how we can best support you throughout the group service. Intake sessions are charged at our standard hourly rate for individual services. You may be eligible to claim Medicare or Private Health Insurance rebates for an intake session, or you may be able to claim the session under your NDIS Plan.
Do you offer individual or one-on-one psychology services?
Inner Bloom Psychology Services is primarily a group-based psychology service. While we do provide individual (one-on-one) intakes, catch-up or follow-up sessions where necessary, we do not provide dedicated or ongoing individual psychological treatment. If you are interested in seeing Angela for individual psychology services, she does also practice at Redlands Psychologists, where she sees clients from Brisbane and the Redlands, as well as the Central QLD area, for ongoing and individual psychological support. Sessions can be booked online via the Redlands Psychologists website (www.redlandspsychologists.com.au), emailing them at admin@redlandspsychologists.com.au or by phoning their friendly reception team on (07) 3286 1530.
How do I book a service with you?
Each of our services have their own booking or purchasing page, depending on what service you are interested in. If you are wishing to attend one of our groups, please visit the page for the style of group you are interested in (e.g. in-person groups, online groups/webinars, or social and peer support groups). That page will show you all of the groups that we currently have available, and you can follow the prompts to book into that group. If you are interested in our online courses or resources: please visit the appropriate page for the type of digital product you are wanting, select which digital product you wish to purchase, and follow the prompts to complete your purchase. Your digital product will be available after payment has been confirmed. If you have any questions, concerns, or if there are any issues with your booking or purchasing process, please don’t hesitate to email us at hello@innerbloompsychservices.com.au, or complete a form on our Contact Us page.
What happens if I miss one of the sessions in a group service that includes multiple sessions?
Some of our group services will be a single session, while most will run over a course of several days or weeks, with multiple sessions included. If you are unable to attend one of the sessions from your group for any reason, please reach out to us as soon as you can to let us know. We will always do our best to work with you to find a suitable solution. This may include attending a catch-up session with us to fill you in on the content you missed, providing you with some additional resources to supplement the content you missed, or helping you to catch-up during your next group session. In most cases, missing one session out of a multi-session group service won’t severely impact the benefit that you gain from attending that group. However, you won’t be able to receive the full intended benefit of the group if you are unable to attend all of the included sessions. As our multi-session group services are considered one service, with all of the scheduled sessions included in that service, we do not offer partial refunds, credits or discounts for missing a session.
What happens if I miss more than one session in a group service that includes multiple sessions?
If you anticipate that you will be unable to attend more than one session in a multi-session group service, please reach out to us and let us know as soon as possible. As we do not offer partial refunds, credits or discounts for missing sessions from a multi-session group service, we may recommend that you either attend the same group at another time where you are able to attend all of the sessions, or that you engage in a different service that better aligns with your schedule. We want you to get the most benefit from our services as possible, and we also want our services to remain accessible – including financially. If you’re unable to attend multiple sessions from a multi-session group service, you will be missing out on the opportunity to benefit from the content, and not participating in the service that you have purchased. Additionally, it can impact other group members when there is inconsistency in who is attending groups, and if we are required to spend time assisting one or more group members in catching up on any content they may have missed.
What if I have to drop out of a multi-session group service part way through?
We understand that life happens, and sometimes things occur that are outside of our control. If something unforeseen has happened and you are no longer able to attend the remaining sessions in your multi-session group service, please reach out to us as soon as possible so that we can discuss this with you further. We may require proof of your circumstances (e.g. medical certificate). If you are unable to attend the remaining sessions in a multi-session group service due to a change of mind, or circumstances that are not unforeseen, out of your control or otherwise exceptional in nature, we unfortunately cannot offer any refunds, credits or discounts for the sessions that you will be missing. However, we do still encourage you to reach out to us, so that we may explore any alternative solutions with you.
What is a catch-up session?
If you miss a session from a group service, we may suggest that you attend a catch-up session with us. This is a one-on-one session where we can cover any content that you missed from the group service, so that you may still receive the full intended benefit of the group. Catch-up sessions do attract additional fees to cover the time required to complete the session. We will discuss with you how long we believe it may take to cover the content that was missed, however, the final session cost is determined by the length of the session. Catch-up sessions are charged at a lower rate than our standard hourly rate, and we will discuss fees with you directly upon booking your catch-up session.
What is a follow-up session?
Follow-up sessions can occur in two circumstances: 1.If you have purchased an online course from us, you may attend a follow-up session relating to the content of your online course at a reduced rate; 2.If you have further questions, concerns, or anything else that you would like to discuss with us in a one-on-one setting in relation to an online course or group you have attended, you may schedule a follow-up session. There are a few things to note for follow-up sessions in each of these circumstances. We have summarised the key points below, however, please ensure that you read our full Terms and Conditions.
Things to note for reduced rate follow-up sessions included with our online courses.
The follow-up session is optional, not compulsory. Should you wish to book a follow-up session with us, please email us at hello@innerbloompsychservices.com.au so that we may arrange the session with you. The follow-up session is not complimentary and does attract a fee; however, this is at a reduced rate, as included with your online course. Your follow-up session must be directly related to the content covered in the online course that you are claiming the follow-up session in relation to. If you attend the session and wish to discuss concerns that are not related to the content covered in your online course, the reduced rate is forfeited and the full fee for that session applies. Only the person who purchased the online course is able to attend the reduced-rate follow-up session, and it must be a one-on-one session. The session cannot be transferred to or otherwise attended by any persons other than the purchaser of the online course. You are permitted to have a support person attend the session with you if needed, however, they must attend solely for the purpose of providing support, and cannot engage in the session as a client. The follow-up session needs to be completed within three (3) months of the date you purchased your online course. You may still attend a follow-up session if it has been more than three months since the purchase date, however, the full fee for the session will apply. Cancellation and no-show fees and policies still apply for reduced rate follow-up sessions. If you cancel with short notice or fail to attend your reduce rate follow-up session on more than one occasion, you forfeit the reduced rate and if you have rescheduled your follow-up session, it will be charged at the full fee.
What if I want to attend a follow-up session for a group service, or attend more than one follow-up session for my online course?
Any follow-up session is optional and not compulsory. You may request to book a follow-up session with us for any reason if you believe it would be beneficial for you, or if there are things that you would like to go through with us in more depth. In some circumstances, we may recommend that you attend a follow-up session with us to further discuss any questions you may raise with us in relation to an online course or group service that you have completed. We will directly correspond with you to schedule any follow-up appointments. If you would like to request one, please email us at hello@innerbloompsychservices.com.au so that we may arrange the session with you. All follow-up sessions attract fees for the service, and are charged at our standard hourly rate. Some follow-up sessions may only require a shorter session length, while others may require a full 60minute session (50minutes of direct support (i.e. the part of the session that you attend), and 10minutes of indirect support (i.e. preparing your file, session notes etc)). We may provide an estimate of costs and advise you of our hourly rate prior to the session, however, the cost of the session is determined by the length of time required to complete the service. You may be eligible to claim Medicare or Private Health Insurance rebates for follow-up sessions, or you may be able to claim the session under your NDIS plan.
Payments & Cancellations
What payment options are available?
Our website provides multiple secure payment options for your convenience. You can pay by securely online by entering your credit or debit card details, via Apple Pay, Google Pay, or using Afterpay. We are also able to receive payments via direct bank transfer or PayID, process payments over the phone using your debit or credit card details, and can process Tap and Pay payments in-person. Transaction fees may apply for payments, and any fees will be automatically added at the time of payment. We do not profit from these fees as they go directly to the secure payment platform provider.
When do I need to pay for my services?
Any services booked through our website require payment at the checkout to confirm your booking. If you are purchasing a digital product (e.g. online course or therapeutic resource), payment is required before you can access your product. Additional services such as catch-up or follow-up sessions, or attending an intake prior to a group service, may require a 50% deposit to secure your appointment. The remaining fee for the session is due to be paid upon completion of that session. Additional services such as letters, reports, or communication with stakeholders may attract fees. Fees for additional services are charged at our hourly rate, based on the amount of time required to complete the service. We can provide an estimate of the amount of time we believe an additional service may require to give you a ‘ball park’ figure of what the fee may be. However, final fees cannot be determined until the service has been completed and we can calculate the actual amount of time that was required. We will discuss fees for any additional services with you directly prior to providing those services, ensuring that we receive informed consent prior to commencing the service.
Why are your groups, courses, and resources different prices?
There are many factors that influence the final cost for our services and products, including but not limited to the number and length of sessions included, the amount of time that goes into preparing the group or resources, the length of an online course, the size of a resource, overheads such as venue costs or catering, the cost of any materials provided, and the amount of indirect labour required (e.g. writing case notes, setting up and packing down resources and materials, travel, writing letters for Medicare rebates, writing progress reports for NDIS claims etc). We also refer to the Australian Psychological Society’s (APS) National Schedule of Suggested Fees when pricing our services, and ensure that we always maintain fees that are below the suggested schedule. It’s our mission to keep our services as accessible as possible, and that includes being financially accessible.
Can I claim Medicare rebates for groups, courses or resources?
Some of our group services may be eligible for Medicare rebates if you have a valid Mental Health Care Plan (MHCP) from your doctor. Each MHCP allows you to access 10 individual psychological treatment sessions, AND 10 group psychological treatment sessions in a calendar year. If you attend an individual session with us, this may also be eligible for a Medicare rebate with a valid MHCP. Online courses and resources are unfortunately not eligible for Medicare rebates. Additional services such as letters, reports, communication with stakeholders, or some individual sessions are also not eligible for Medicare rebates. There are several criteria that must be met for someone to be eligible for Medicare rebates, and not all of our groups and services will meet that criteria. If you wish to claim Medicare rebates for any of our services, please contact us via email at hello@innerbloompsychservices.com.au or by completing the form on our Contact Us page, so that we can assist you.
Can I claim services or products under my private health insurance?
Most private health insurers will not cover group psychology services, online courses, or resources under their plans. However, as each insurance policy can differ, we cannot advise whether you may be able to claim any of our services or products under your insurance. We always recommend contacting your insurer directly to confirm with them.
How do I claim my rebate if I am eligible?
We do not submit any claims for rebates on your behalf. Upon completion of your service, you will be provided with a receipt including the Medicare Item Number for your service, and you can submit your rebate claim directly with Medicare or your private health insurance (if they have advised that they can provide a rebate for your service). If you have paid for your service ahead of time, you would have received a payment confirmation. This is not the same as the receipt you will require to submit a rebate claim. You will not receive this receipt until after you have attended the service.
Are any of your services bulk billed or funded?
At this stage, we are a fully private service, and unfortunately cannot afford to bulk bill for services or reduce our fees any further. However, we would absolutely love to obtain funding in the future so that we can offer our services at little to no cost for you!
What is your cancellation policy?
We understand that life happens, and sometimes you may need to cancel your session with us. If you do need to cancel for any reason, we kindly ask you to please let us know a minimum of 48 business hours prior to your scheduled session or service. If you have pre-paid for your services, or if you have paid a deposit, you may request a refund or credit for the amount you have paid. Any cancellations less than 48 business hours prior to your scheduled session or service will be considered a late cancellation, and late cancellation fees will be charged. If you fail to attend your session (i.e. no-show), this is also considered a late cancellation, and late cancellation fees will be charged. If you are cancelling one or more sessions from a multi-session group service, but still wish to attend the other sessions from that group, you will not be provided with any partial refunds, credits or discounts for the sessions that you have missed. If you are wishing to cancel all sessions included in a multi-session group service (i.e. you’re withdrawing from the group entirely), our standard cancellation policy applies. Rescheduling an appointment to another day is considered a cancellation, as you are cancelling the originally scheduled appointment and making an appointment on another day. Rescheduling appointments falls under our cancellation policy, and rescheduling with less than 48 business hours’ notice is subject to cancellation fees. Ongoing cancellations may result in us reviewing your access to our services. If you are having trouble attending your sessions or services, please reach out to us via email at hello@innerbloompsychservices.com.au or by completing the form on our Contact Us page, so that we may assist you or provide support where possible.
What should I do if I need to cancel my session or service?
Please email us directly at hello@innerbloompsychservices.com.au as soon as possible, and use your name and “- CANCELLATION” in the subject line so that we may clearly distinguish your email within our inbox and attend to it immediately. For example, if you name is John Doe, the subject line should read “John Doe – CANCELLATION”.
What are your late cancellation and no-show fees?
Late cancellations and no-shows for group services forfeit the full fee for that service as a late cancellation fee. If you are attending an individual service with us and you have paid a deposit for your session, late cancellations will forfeit the deposit as a late cancellation fee; no-shows will forfeit the deposit and will be issued with an invoice for the remaining session fee. If your reason for cancelling is due to an unexpected illness or other exceptional circumstances, we may be able to waive our late cancellation fee with proof of your circumstances (e.g. medical certificate). It is solely at our discretion whether the late cancellation fee is waived, and we reserve the right to charge late cancellation fees for any reason.
What if I'm running late for my session?
If you are going to arrive late for a session or appointment with us, please let us know as soon as possible by emailing us directly at hello@innerbloompsychservices.com.au. We kindly ask that you please include your name and “- RUNNING LATE” in the subject of your email (e.g. “John Doe – RUNNING LATE”) so that we may easily distinguish it within our inbox, and attend to it immediately. Unfortunately, we are unable to provide additional time for your service if you are running late, and your session or appointment will need to finish at the originally scheduled time. The full fee for the service will still apply, and no discounts, credits or refunds can be provided for late arrivals. If you arrive more than 15 minutes late for your session, you may be asked to reschedule or you may forfeit your ability to attend the session. If this is the case, our no-show fees will apply. We always do our best to assist you where possible, and try to find a solution that may allow you to still complete your session despite a late arrival, however, this is not always possible, and cannot be guaranteed.
Can I receive a refund or credit for online courses or resources?
Due to the nature of our digital products (i.e. online courses and resources), we hold a strict no refunds policy – because once something has been sent, downloaded, or accessed, it cannot be undone. If you are having any issues with your digital product, please reach out to us immediately by emailing us directly at hello@innerbloompsychservices.com.au or submitting the form on our Contact Us page, so that we may assist you with resolving your concern. If you have purchased a digital product that is to be accessed via an email link and you have not received it, please first ensure that you have received an email confirmation of your order, you have carefully read any information outlining when you are likely to receive your email link, and that you have checked your Junk and Spam folders prior to emailing us. If there is a fault with your digital product that we are unable to resolve, you are entitled to a refund under the Australian Consumer Law.
NDIS Services
Are you an NDIS Registered Provider?
Unfortunately, we are not an NDIS Registered Provider, meaning we are unable to provide services to Agency Managed NDIS Participants that are covered under their NDIS Plan. If you are an NDIS Participant who is Plan Managed or Self Managed, you may use your NDIS Plan to access our services, provided our services are included under your Plan. If you are an Agency Managed NDIS Participant, you may still access our services privately, or you may be eligible to claim Medicare rebates for services with a valid Mental Health Care Plan.
How do I book a service if I am planning to use my NDIS Funding?
Our online booking systems require full payment for services to confirm and secure your place in a group service. As we are not permitted to take pre-payment for services from an NDIS Participant, we encourage you to please email us directly at hello@innerbloompsychservices.com.au if you would like to book into a group service and are planning to claim the service under your NDIS Plan. We will require you to complete and sign a service agreement before we can confirm your booking. If you have already booked a service via our website and have paid the fee for the service, please email us as soon as possible to let us know. Once a service agreement has been completed and signed, we will process a refund for your payment.
Am I required to pre-pay for services or pay a deposit for services if I am claiming them under my NDIS Plan?
We are only permitted to charge NDIS Participants for services after the service has been completed. Due to this, if you are planning to claim our services under your NDIS Funding, you are not required to prepay for services or pay a deposit to secure or confirm your booking.
Do I need to complete a service agreement?
Yes. If you are planning to claim our services under your NDIS Plan, we require a completed and signed service agreement on file before we can confirm your booking. This is to provide transparency and clarity for both of us before going ahead with services, and ensures that you are fully informed of the cost and scope of services we have agreed to provide. As each of our groups offer a different range of services and are independently priced, we require a new service agreement for each group that you engage in, to ensure that you are fully informed of the cost and nature of each service provided to you.
How do I pay for services if I am Self Managed?
If you are a Self Managed NDIS Participant, you will be issued with an invoice upon the completion of your services, and the invoice is due on the day that the service was completed. There are several payment options available, including direct bank transfer or PayID, Tap and Pay for in-person services, payment over the phone using your credit or debit card details, or we can email you an invoice to be paid online.
How do I pay for services if I am Plan Managed?
If you are a Plan Managed NDIS Participant, we will send an invoice directly to your Plan Manager upon completion of the service. We will ask you to provide us with your Plan Manager’s details prior to completing the service so that payment may be processed in a timely manner. If you are permitted to pay for services up-front and claim reimbursement via your Plan Manager, and would prefer to pay for your services this way, please let us know so that we can assist in facilitating this for you.
What if the NDIS won't pay for the service?
If the NDIS will not pay for the service, the client or their parent or legal guardian are fully responsible for the payment of fees. Self Managed Participants will not be issued with refunds or credits for completed services if the NDIS denies to provide reimbursement. Plan Managed Participants will be issued an invoice to be paid within 30 days of the date of issue.
Do you still charge cancellation fees for NDIS Participants?
Yes. Our standard cancellation and no-show policies apply to all clients, including NDIS Participants. This also includes payment of late cancellation fees and no-show fees. In the event that a late cancellation fee or no-show fee is charged, and the NDIS declines payment, the client or their parent or legal guardian is fully responsible for payment of those fees.