Booking group services:

Group services, including in-person groups, online groups/webinars, and social and peer support groups, can be booked by navigating the Our Services page on this Site. 

Where there is a fee for the service, full payment is required to secure your place in the group. Where there is no fee for the service, you will be required to follow the prompts to "RSVP" or "purchase" a ticket (you will not be charged) to secure your place in the group.

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Payment:

Where a fee is associated with a group service, we require full payment of that fee at the time of booking to secure your place within that group. Your place in the group service cannot be held or confirmed until payment has been processed. If full payment is not received, that place in the group service will be released back to our Site for booking and purchase. 

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For multi-session group services (i.e. a group that consists of more than one session on the same day and/or over multiple days), the fee is inclusive of all required sessions for that service, and is booked and purchased as a single service. Due to this, payment for all sessions is required at the time of booking to confirm and secure your place within the group. 

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Where a group service is free of charge (e.g. social group "walk and talk"), you will be required to "RSVP" or "purchase" a ticket for that service to register your attendance. Your place in the group will be confirmed once you have completed the booking prompts, and you will receive an email with confirmation and your ticket (if a ticket is required). If you are required to "purchase" a ticket for a service that is free of charge, you will be directed to our checkout, but you will not be charged.

Multi-session group services are sold as a single service. You are unable to book selected sessions in a multi-session group service. In booking and purchasing a multi-session group service, you warrant that you understand, acknowledge and agree to booking and purchasing all sessions included in the service, and that no refunds (including partial refunds), discounts or credits will be provided if you are unable to attend all individual sessions within that service. ​

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Payment conditions and cancellations:

Cancellations made more than 48 business hours before your scheduled service are eligible for a refund or credit. 

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For cancellations within 48 business hours' or no-shows, the full fee for that group service is forfeited as a late cancellation fee. 

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If you are unable to attend one or more individual sessions within a multi-session group service, you may email us directly to let us know. As multi-session group services are purchased and booked as a single service, no refunds (including partial refunds), discounts or credits will be provided for the cancellation of individual session/s included within that service. 

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Cancellations must be made by emailing us directly at hello@innerbloompsychservices.com.au. 

Please include your name* and "- cancellation" in the subject line of your email (e.g. "Jane Doe - cancellation") so that we can clearly identify your cancellation request. 

*or the client's name if you are authorised to book or cancel sessions and/or services on behalf of a client.

If your late cancellation or no-show is due to experiencing an accident, emergency, illness or any other exceptional circumstances, you may request that we waive the late cancellation fee. Documentation or other appropriate evidence of your circumstances (e.g. medical certificate, letter of attendance) must be sighted in order to waive the late cancellation fee.​​

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Late arrivals:

If you are running late, please email us as soon as possible at hello@innerbloompsychservices.com.au to let us know.

Please include your name* and "- running late" in the subject line of your email (e.g. "Jane Doe - running late") so that we can clearly identify your cancellation request. 

*or the client's name if you are authorised to book or cancel sessions and/or services on behalf of a client.

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If you arrive late, no additional time will be provided for your session or service, and it will still end at the originally scheduled time. We do not provide partial refunds, discounts or credits for sessions or services due to late arrival, and the full fee still applies. 

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If you arrive more than 15 minutes late for your session or service, you may forfeit your ability to participate in that session or service, and the late cancellation/no-show fee will apply. 

Where possible, and if appropriate notice has been provided, we may be able to assist in making arrangements for you to still participate in a session or service despite arriving late, however, this can never be guaranteed. 

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Ongoing cancellations:

Spaces in our group services are strictly limited, and cancellations may not provide those on our waitlist with enough notice to take your place. Where there are three or more instances of cancellations and/or no-shows, your ongoing access to our services will be reviewed. If you are having difficulty maintaining attendance of services, please contact us so that we can discuss this with you.

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Third party claims and rebates:

Group services may be eligible for Medicare rebates with a current Mental Health Care Plan.

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Inner Bloom Psychology Services does not submit claims for third party rebates or reimbursement (e.g. claiming Medicare rebates, requesting reimbursement from an Insurance provider) on clients' behalf. The client is responsible for paying service fees up-front and will be issued a receipt with the relevant item number/s (if applicable) and service details to submit any claims for rebates or reimbursement.

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Inner Bloom Psychology Services cannot guarantee payment of services or rebates by third parties. Where a third party declines to provide payment or rebate for a service, it is the responsibility of the client to cover this cost. 

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Clients are personally responsible for the payment of cancellation fees. Cancellation fees are not claimable under Medicare. Where other third parties decline to pay for a cancellation fee, it is the responsibility of the client to cover this cost. 

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NDIS participants:

If you are a NDIS participant, you may be able to access group services under your NDIS Plan. 

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Inner Bloom Psychology Services can only provide NDIS services to Self Managed and Plan Managed NDIS participants. Inner Bloom Psychology Services is not a NDIS Registered Provider and cannot provide NDIS services to Agency Managed NDIS participants. 

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Self Managed NDIS participants will be required to pay the full service fee up-front, and will be provided with a receipt to submit to the NDIS for reimbursement. 

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Plan Managed NDIS participants may choose to pay the full service fee up-front, and be provided with a receipt to forward to your Plan Manger, OR you may request that Inner Bloom Psychology Services submits invoices to your Plan Manager for payment. 

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As NDIS participants cannot be charged a deposit or prepayment for services, no deposit or prepayment is required for NDIS participants, and the full fee for services must be paid after the service is completed. Our cancellation policy and late cancellation/no-show fees still apply for NDIS participants. 

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Inner Bloom Psychology Services cannot guarantee payment of services under your NDIS plan. Where the NDIS declines to provide payment for a service, it is the responsibility of the client to cover this cost. 

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Clients are personally responsible for the payment of cancellation fees. Should the NDIS decline to pay for a cancellation fee, it is the responsibility of the client to cover this cost.